The RDN’s collection day window is from 8:00 am to 6:00 pm. Please leave your carts out until 6:00 pm on your scheduled collection day before reporting a missed collection.
If your neighbourhood or entire route is missed due to winter weather, notices will be sent out through the RDN Curbside collection reminder and service alert notification system.
If just your cart(s) were missed, but the neighbours to either side of you were emptied, you can report a missed collection by calling the RDN’s contractor, Waste Connections of Canada, at 250.248.8109 or by email to [email protected].
Check the RDN Curbside Collection site for winter weather advisories, service alerts and to sign up for email or phone call notifications.