Welcome to the Town’s online account service where you can conveniently:
- View current utility & property tax bills
- View current invoice amount
- Choose to receive email notifications of bills
MyTown Account
How to Access your Online Account
-
Register your MyTown account
-
Add your account
- Click on the Utilities or Property Tax icon in the middle of the screen
- Select “Add a new account”
- Enter your Account number (Utilities) or Roll number (for property taxes) that is printed on your invoice. Don’t enter any “0” before the account number.
- Enter your access code (printed on your invoice)
- Select “Add Account”
-
View Your Invoice
- Under Your Accounts, select account from the dropdown
- Click on your account number
- Click on the invoice date icon and your bill will display
FAQ
- Follow the prompts on your screen to reset your password
- Check your email for confirmation
- If needed, check your Spam folder for the email confirmation, from [email protected]
When you have your bill displayed, in the top right-hand corner you will either see a print icon, or three dots. If you see three dots, click on the dots and the print icon will show.
When you have your bill displayed, at the top of the window there is a save icon that will allow you to save your bill on your computer.
While MyTown can be accessed on a mobile device, it is recommended that you access your bill from a desktop computer for the best experience.
You will need to obtain a separate access code for each service address you are billed for. Once you have registered your MyTown account, you will need to add each of your accounts using the specific access code received for each property.
Note: If you have a suite with a separate water meter and bill, the suite will be listed as A – service address. Example: “A-660 Primrose St”
No. At this time the Town cannot accept credit card payments.
No. A paper copy of your bill can be picked up at Town Hall – Monday to Friday, from 9 am to 4 pm (except statutory holidays).
No. If you are not able to register for a MyTown account you can pick up a paper copy of your bill at Town Hall – Monday to Friday, from 9 am to 4 pm (except statutory holidays).
Yes. Your MyTown account will still default to send a paper bill in the future. You can de-select this to receive only an electronic notice that your bills is available on the MyTown portal. Simply go to Settings in the top right-hand of the portal window and select to receive email notifications.