Welcome to the Town’s online account service where you can conveniently:
- View current utility bills
- View current invoice amount
- Choose to receive email notifications of bills
MyTown Account
How to Access your Online Account
- Obtain your key information
- Access your unique access code here (confirmation email will be sent – check spam folder if not received)
- Locate your utility account number one of the following ways:
- View a past utility bill in the top right corner
- In your online banking – saved under the Payee “Town of Qualicum Beach – Utilities”
- Register Your MyTown Account
- Go to MyTown
- Select the Register tab
- Enter your details and select Create an Account
- Select the Login Tab to login
- Add Your Utility Account
- Click on the Utility Bills icon in the middle of the screen
- Select “Add a new utility account”
- Enter your account number (printed on a previous bill)
- Enter your access code (locate here)
- Select “Add Account”
- Under Your Accounts, select account from the dropdown
- Click on your account number
- Click on the invoice date icon and your bill will display
-
Obtain your key information
-
- Access your unique access code here (confirmation email will be sent – check spam folder if not received)
- Locate your utility account number one of the following ways:
-
- View a past utility bill in the top right corner
- In your online banking – saved under the Payee “Town of Qualicum Beach – Utilities”
-
-
-
Register Your MyTown Account
-
Add Your Utility Account
- Click on the Utility Bills icon in the middle of the screen
- Select “Add a new utility account”
- Enter your account number (printed on a previous bill)
- Enter your access code (locate here)
- Select “Add Account”
- Under Your Accounts, select account from the dropdown
- Click on your account number
- Click on the invoice date icon and your bill will display
FAQ
When you have your utility bill displayed, in the top right-hand corner you will either see a print icon, or three dots. If you see three dots, click on the dots and the print icon will show.
When you have your utility bill displayed, at the top of the window there is a save icon that will allow you to save your utility bill on your computer.
While MyTown can be accessed on a mobile device, it is recommended that you access your utility bill from a desktop computer for the best experience.
You will need to obtain a separate access code for each service address you are billed for. Once you have registered your MyTown account, you will need to add each of your utility accounts using the specific access code received for each property.
Note: If you have a suite with a separate water meter and bill, the suite will be listed as A – service address. Example: “A-660 Primrose St”
No. At this time the Town cannot accept credit card payments.
No. A paper copy of your utility bill can be picked up at Town Hall – Monday to Friday, from 9 am to 4 pm (except statutory holidays).
No. If you are not able to register for a MyTown account you can pick up a paper copy of your utility bill at Town Hall – Monday to Friday, from 9 am to 4 pm (except statutory holidays).
There is an option under settings in your MyTown account to be able receive a paper bill in the future (default) or you can de-select this to receive only an electronic copy of your bill.